Sbzee Shipping & Delivery Policy

1. Delivery Areas

Sbzee currently delivers only to selected locations and serviceable PIN codes.

Delivery availability will be confirmed based on the delivery address or PIN code entered while placing an order. If your location is outside our current delivery area, we may be unable to accept or fulfil your order.

We may add, remove, or temporarily suspend delivery to certain locations depending on operational requirements, weather conditions, availability, or other circumstances.

2. Delivery Time

Orders are generally delivered within the delivery slot or estimated delivery period selected or displayed at checkout.

Because fruits and vegetables are fresh and perishable products, delivery times may occasionally be affected by:

• Farm harvesting schedules
• Product availability
• Traffic conditions
• Weather conditions
• Local restrictions
• Delivery demand
• Unexpected operational issues

Any delivery time provided by Sbzee is an estimate and should not be considered a guaranteed delivery time unless specifically stated otherwise.

3. Same-Day and Next-Day Delivery

Where available, Sbzee may offer same-day or next-day delivery.

Orders must be placed before the applicable cut-off time displayed on the website or app to qualify for a particular delivery window.

Orders placed after the cut-off time may automatically be scheduled for the next available delivery slot.

4. Shipping and Delivery Charges

Delivery charges, if applicable, will be displayed before you complete your order.

Delivery charges may vary depending on factors such as:

• Delivery location
• Order value
• Distance
• Delivery type or selected time slot
• Promotional offers

Sbzee may provide free delivery for orders above a specified minimum order value or during promotional campaigns. The applicable conditions will be displayed at checkout.

5. Minimum Order Value

A minimum order value may apply to certain delivery locations or delivery slots.

Where applicable, the minimum order requirement will be shown before checkout.

6. Fresh Produce Availability

Fruits and vegetables are seasonal and subject to natural variations in availability, size, colour, shape, weight, and appearance.

In some cases, an ordered product may become unavailable after an order has been placed due to harvesting conditions, quality checks, or supply limitations.

If a product is unavailable, Sbzee may:

• Contact you regarding a suitable replacement;
• Remove the unavailable item from your order; or
• Issue an applicable refund or account credit.

We will not intentionally substitute a product with a materially different item without informing you where reasonably possible.

7. Weight Variations

Certain fruits and vegetables may be sold by approximate weight.

Because fresh produce naturally varies in size and weight, the actual delivered quantity may differ slightly from the quantity displayed or ordered.

Where our system supports weight-based billing adjustments, the final amount may be adjusted according to the actual supplied weight.

8. Receiving Your Delivery

Please ensure that someone is available at the delivery address during the selected delivery period.

Customers are responsible for providing:

• A complete and accurate delivery address;
• The correct PIN code;
• A valid mobile number; and
• Any necessary delivery instructions.

Our delivery partner may contact you if assistance is required to locate the delivery address.

9. Contactless or Doorstep Delivery

Where available, customers may request doorstep or contactless delivery.

If you instruct our delivery partner to leave an order outside your residence, with a security guard, receptionist, neighbour, or another person, the order will be considered delivered once handed over or left at the instructed location.

Sbzee may not be responsible for loss, theft, deterioration, or damage occurring after delivery has been completed according to your instructions.

10. Failed Delivery Attempts

A delivery may be considered unsuccessful if:

• The customer is unavailable;
• The delivery address is incorrect or incomplete;
• The customer cannot be contacted;
• Entry to the delivery location is restricted; or
• The customer refuses to accept the order without a valid product-quality issue.

Because fruits and vegetables are perishable goods, unsuccessful deliveries may not always be eligible for re-delivery or a full refund.

Any applicable re-delivery charges will be communicated to the customer.

11. Delayed Deliveries

We make reasonable efforts to deliver orders within the selected delivery window.

However, delays may occur because of circumstances outside our reasonable control, including severe weather, traffic disruptions, strikes, government restrictions, natural disasters, supply interruptions, or other force majeure events.

Where possible, Sbzee will provide updates regarding significant delays.

12. Quality at the Time of Delivery

Our produce is checked and handled with the intention of delivering it in fresh and acceptable condition.

We recommend inspecting your order as soon as it is received.

If you receive an item that is:

• Spoiled;
• Significantly damaged;
• Incorrect; or
• Missing from your order,

please contact Sbzee customer support as soon as possible after delivery and provide your order number and clear photographs of the affected item, where applicable.

Requests submitted after an unreasonable delay may not be eligible for replacement, refund, or store credit because fresh produce can naturally deteriorate after delivery.

13. Storage After Delivery

Fresh fruits and vegetables may require refrigeration or specific storage conditions.

Once an order has been successfully delivered, the customer is responsible for properly storing and handling the products.

Sbzee will generally not be responsible for deterioration resulting from improper storage or handling after delivery.

14. Order Changes and Cancellations

You may request an order modification or cancellation before the order enters harvesting, packing, dispatch, or another non-cancellable fulfilment stage.

Once an order has been packed or dispatched, cancellation may no longer be possible because the products are perishable.

Any cancellation or refund eligibility will also be subject to Sbzee's applicable Cancellation & Refund Policy.

15. Incorrect Delivery Information

Customers are responsible for ensuring that delivery details are correct before confirming an order.

Sbzee will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, contact customer support as soon as possible. We will try to make the requested change where operationally possible but cannot guarantee that the address can be changed after processing has started.

16. Packaging

Fresh produce may be packaged using crates, boxes, paper bags, reusable bags, or other suitable packaging depending on the type of product and delivery requirements.

Sbzee may introduce reusable or returnable packaging programmes in selected locations. Any deposit, return, or replacement conditions associated with such packaging will be communicated separately.

17. Delivery Acceptance

An order will generally be considered successfully delivered when:

• It is handed directly to you or another person at the delivery address;
• It is handed to a security guard, receptionist, or authorised representative;
• It is placed at the location specified in your delivery instructions; or
• Delivery completion is otherwise recorded by our delivery partner.

Customers should report delivery-related issues promptly after receiving the order.

18. Changes to This Policy

Sbzee may update this Shipping & Delivery Policy from time to time to reflect changes in our services, delivery operations, applicable requirements, or business practices.

The updated version will be published on our website along with its revised effective or "Last Updated" date.

19. Contact Us

For questions, delivery issues, or assistance with an order, please contact:

We recommend including your order number when contacting us regarding an existing delivery.